Centralized vs. Decentralized Management

By George Haldeman

There has been a debate among casino operators for years about the merits of a centralized management structure that dictates operational policy to the properties versus property level control of these policies. In a centralized model, the controlling entity hires the majority of the human resource horsepower and the properties are forced to run with manager level operators. In a decentralized environment, the properties hire the horsepower and the controlling entity is kept lean with limited operational responsibilities.