Continuous Improvement

By George Haldeman

I am always amazed when I hear consultants say they solve problems for their clients. I believe organizations should create a culture of continuous improvement instead of believing they are solving problems. We live in an ever changing environment. We have internal changes such as staff turnover as well as external changes such as the economy and competitors who are not static.

Knowledge is Stealth

By George Haldeman

Today’s Environment

In most gaming markets today, we operate in very competitive environments. This operating environment causes management to spend almost as much time monitoring what its competitors are doing as they do their own properties. We walk though the competitors properties or even give some of our trust employees money and have them visit the other properties just so we can see what they receive in the mail. We monitor room rates, promotions and special event schedules.